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Cardiff County Council

Modernising Legal Management

Cardiff County Council transformed its legal case management using Iken Cloud, leading to improved productivity, higher fee earner engagement, and seamless integration with modern legal tools.

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employees

70

employees

70

employees

70

client since

2022

client since

2022

client since

2022

sector

Local Government

sector

Local Government

sector

Local Government

> Iken’s interface Screenshot for t cardiff city council case study about modernising legal management
> Iken’s interface Screenshot for t cardiff city council case study about modernising legal management
> Iken’s interface Screenshot for t cardiff city council case study about modernising legal management

Case Study

Transforming Legal Operations with Modern Technology

Cardiff County Council’s Success with Iken Cloud

Overview

Cardiff County Council is responsible for overseeing a wide range of critical services that impact the daily lives of its citizens. These include housing, education, transportation, and legal services, all of which play a pivotal role in ensuring that the county runs smoothly and efficiently. By managing these departments, the Council is dedicated to maintaining high standards of service, ensuring productive and effective administration across the entire county.

Committed to continuous improvement, the Council recognised the need to modernise its outdated legal case management system. The aim was to streamline processes, reduce administrative burdens, and boost productivity, while increasing engagement among fee earners and staff. By upgrading the system, the Council sought to enhance service delivery, providing efficient legal support for both internal stakeholders and the community.

Download icon in Iken Case Management Software for Legal and Public Sector Teams

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Learn How Cardiff County Council Transformed Their Legal Case Management

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Key outcomes

Innovation feature icon in Iken Case Management Software for Legal and Public Sector Teams

Leveraging the benefits of modern cloud-based technology

Moving to Iken’s scalable, cloud-based system has provided a range of technological benefits, including a significant reduction in Council resources required to manage and maintain the legal team’s system, with updates and new features automatically applied through Iken’s SaaS subscription model.

Innovation feature icon in Iken Case Management Software for Legal and Public Sector Teams

Leveraging the benefits of modern cloud-based technology

Moving to Iken’s scalable, cloud-based system has provided a range of technological benefits, including a significant reduction in Council resources required to manage and maintain the legal team’s system, with updates and new features automatically applied through Iken’s SaaS subscription model.

Innovation feature icon in Iken Case Management Software for Legal and Public Sector Teams

Leveraging the benefits of modern cloud-based technology

Moving to Iken’s scalable, cloud-based system has provided a range of technological benefits, including a significant reduction in Council resources required to manage and maintain the legal team’s system, with updates and new features automatically applied through Iken’s SaaS subscription model.

Cloud feature icon in Iken Case Management Software for Legal and Public Sector Teams

Smooth Migration and Adoption

Iken’s Projects team worked closely with the Council’s key stakeholders at every stage of the onboarding and migration process to ensure that Iken Cloud was configured to meet the legal team’s specific needs. Coupled with comprehensive training and ongoing support, this resulted in a successful transition from the previous system and greater user adoption across the team.

Cloud feature icon in Iken Case Management Software for Legal and Public Sector Teams

Smooth Migration and Adoption

Iken’s Projects team worked closely with the Council’s key stakeholders at every stage of the onboarding and migration process to ensure that Iken Cloud was configured to meet the legal team’s specific needs. Coupled with comprehensive training and ongoing support, this resulted in a successful transition from the previous system and greater user adoption across the team.

Cloud feature icon in Iken Case Management Software for Legal and Public Sector Teams

Smooth Migration and Adoption

Iken’s Projects team worked closely with the Council’s key stakeholders at every stage of the onboarding and migration process to ensure that Iken Cloud was configured to meet the legal team’s specific needs. Coupled with comprehensive training and ongoing support, this resulted in a successful transition from the previous system and greater user adoption across the team.

Reporting feature icon in Iken Case Management Software for Legal and Public Sector Teams

Supporting the Council’s IT strategy

The introduction of Iken Cloud is further evidence of the Council’s ambition to introduce flexible and cost-effective technologies that support modern working practices, can be scaled as necessary, have the capability to integrate with other business systems and can cater for evolving needs.

Reporting feature icon in Iken Case Management Software for Legal and Public Sector Teams

Supporting the Council’s IT strategy

The introduction of Iken Cloud is further evidence of the Council’s ambition to introduce flexible and cost-effective technologies that support modern working practices, can be scaled as necessary, have the capability to integrate with other business systems and can cater for evolving needs.

Reporting feature icon in Iken Case Management Software for Legal and Public Sector Teams

Supporting the Council’s IT strategy

The introduction of Iken Cloud is further evidence of the Council’s ambition to introduce flexible and cost-effective technologies that support modern working practices, can be scaled as necessary, have the capability to integrate with other business systems and can cater for evolving needs.

Case feature icon in Iken Case Management Software for Legal and Public Sector Teams

Improved Fee Earner Engagement and Accountability

Iken Cloud provides fee earners with intuitive tools to manage their own cases. This has increased engagement and accountability, as fee earners can now easily track progress and manage increasing and often complex workloads, improving overall service delivery.

Case feature icon in Iken Case Management Software for Legal and Public Sector Teams

Improved Fee Earner Engagement and Accountability

Iken Cloud provides fee earners with intuitive tools to manage their own cases. This has increased engagement and accountability, as fee earners can now easily track progress and manage increasing and often complex workloads, improving overall service delivery.

Case feature icon in Iken Case Management Software for Legal and Public Sector Teams

Improved Fee Earner Engagement and Accountability

Iken Cloud provides fee earners with intuitive tools to manage their own cases. This has increased engagement and accountability, as fee earners can now easily track progress and manage increasing and often complex workloads, improving overall service delivery.

Workflow feature icon in Iken Case Management Software for Legal and Public Sector Teams

Enhanced Productivity

Implementing Iken Cloud has significantly reduced the administrative workload for Legal Services. By increasing automation within workflows, this has allowed the fee earners greater focus on their core legal responsibilities, increasing overall productivity.

Workflow feature icon in Iken Case Management Software for Legal and Public Sector Teams

Enhanced Productivity

Implementing Iken Cloud has significantly reduced the administrative workload for Legal Services. By increasing automation within workflows, this has allowed the fee earners greater focus on their core legal responsibilities, increasing overall productivity.

Workflow feature icon in Iken Case Management Software for Legal and Public Sector Teams

Enhanced Productivity

Implementing Iken Cloud has significantly reduced the administrative workload for Legal Services. By increasing automation within workflows, this has allowed the fee earners greater focus on their core legal responsibilities, increasing overall productivity.

Integration feature icon in Iken Case Management Software for Legal and Public Sector Teams

Successful Integration with Other Technologies

Iken Cloud’s seamless integration with Bundledocs streamlines the onerous task of compiling and managing electronic bundles, freeing staff to focus on other priorities.

Integration feature icon in Iken Case Management Software for Legal and Public Sector Teams

Successful Integration with Other Technologies

Iken Cloud’s seamless integration with Bundledocs streamlines the onerous task of compiling and managing electronic bundles, freeing staff to focus on other priorities.

Integration feature icon in Iken Case Management Software for Legal and Public Sector Teams

Successful Integration with Other Technologies

Iken Cloud’s seamless integration with Bundledocs streamlines the onerous task of compiling and managing electronic bundles, freeing staff to focus on other priorities.

Driving Productivity and Accountability

Enhanced Productivity and Engagement

The Council aimed to streamline its legal operations to improve productivity and engagement among its legal staff. By adopting Iken Cloud, the Council has significantly reduced the time spent on administrative tasks, allowing fee earners more time to focus on their core responsibilities. The system’s comprehensive reporting suite has enabled the Business Support team to speed up the production of billing data and provide a richer set of management information on demand. 

With Iken Cloud, fee earners have greater autonomy and can manage their own cases more effectively. Iken’s user-friendly interface allows users to open cases, track progress and generate reports independently. This has fostered greater engagement, with fee earners feeling more in control and accountable for their workloads. As one fee earner remarked: 


The Council aimed to streamline its legal operations to improve productivity and engagement among its legal staff. By adopting Iken Cloud, the Council has significantly reduced the time spent on administrative tasks, allowing fee earners more time to focus on their core responsibilities. The system’s comprehensive reporting suite has enabled the Business Support team to speed up the production of billing data and provide a richer set of management information on demand. 

With Iken Cloud, fee earners have greater autonomy and can manage their own cases more effectively. Iken’s user-friendly interface allows users to open cases, track progress and generate reports independently. This has fostered greater engagement, with fee earners feeling more in control and accountable for their workloads. As one fee earner remarked: 

The Council aimed to streamline its legal operations to improve productivity and engagement among its legal staff. By adopting Iken Cloud, the Council has significantly reduced the time spent on administrative tasks, allowing fee earners more time to focus on their core responsibilities. The system’s comprehensive reporting suite has enabled the Business Support team to speed up the production of billing data and provide a richer set of management information on demand. 

With Iken Cloud, fee earners have greater autonomy and can manage their own cases more effectively. Iken’s user-friendly interface allows users to open cases, track progress and generate reports independently. This has fostered greater engagement, with fee earners feeling more in control and accountable for their workloads. As one fee earner remarked: 

"Iken Cloud has made managing cases straightforward and efficient, allowing me to focus on client service.”

"Iken Cloud has made managing cases straightforward and efficient, allowing me to focus on client service.”

Kate Moran

Cardiff County Council

Matter management feature screenshot within Iken's Legal Case Management Software
Matter management feature screenshot within Iken's Legal Case Management Software
Matter management feature screenshot within Iken's Legal Case Management Software

Navigating Change with Confidence

Customised Migration & Comprehensive Support

Transitioning to a new case management system after years of using their previous system was a significant change for the legal team. However, with Iken Cloud’s structured and phased approach to implementation, the Council experienced a smooth transition. The Iken team worked closely with the Council’s project stakeholders to develop a customised migration plan, to ensure that the system was set up to meet the Council’s system requirements.

Comprehensive onboarding and training ensured that users were comfortable and confident with the new system from the outset. Regular support and updates from Iken staff played a crucial role in establishing high levels of user satisfaction and adoption. Fee earners were involved in the testing and feedback process, tailoring the system to meet their specific needs, which contributed to a successful transition.

Iken’s commitment to providing exceptional customer service and customised solutions ensured that the Council could embrace change without disrupting its day-to-day legal operations.

Document management and bundledocs feature screenshot within Iken's Legal Case Management Software
Document management and bundledocs feature screenshot within Iken's Legal Case Management Software
Document management and bundledocs feature screenshot within Iken's Legal Case Management Software

"Your team has been amazing and we can’t thank you all enough. The Iken support team is always happy to answer all of our questions, no matter how silly they may seem … This was a complex migration project from the outset, with a huge amount of data to be transferred. The team at Iken has been so supportive and responsive throughout”

"Your team has been amazing and we can’t thank you all enough. The Iken support team is always happy to answer all of our questions, no matter how silly they may seem … This was a complex migration project from the outset, with a huge amount of data to be transferred. The team at Iken has been so supportive and responsive throughout”

Kate Moran

Cardiff County Council

In conclusion

Cardiff County Council’s successful migration to Iken Cloud demonstrates how adopting the right legal software application can lead to significant improvements in service delivery, team collaboration and productivity.

By maintaining stakeholder engagement throughout the project, coupled with a robust support service available to end users from day one, Iken has enabled the Council to modernise its legal processes, integrate with other technologies and prepare the team for future challenges. The Council’s journey also illustrates the value of choosing a supplier that prioritises the needs of its clients and is always seeking opportunities to collaborate and share ideas.


Cardiff City Council’s successful migration to Iken Cloud demonstrates how adopting the right legal software application can lead to significant improvements in service delivery, team collaboration and productivity.

By maintaining stakeholder engagement throughout the project, coupled with a robust support service available to end users from day one, Iken has enabled the Council to modernise its legal processes, integrate with other technologies and prepare the team for future challenges. The Council’s journey also illustrates the value of choosing a supplier that prioritises the needs of its clients and is always seeking opportunities to collaborate and share ideas.

Cardiff City Council’s successful migration to Iken Cloud demonstrates how adopting the right legal software application can lead to significant improvements in service delivery, team collaboration and productivity.

By maintaining stakeholder engagement throughout the project, coupled with a robust support service available to end users from day one, Iken has enabled the Council to modernise its legal processes, integrate with other technologies and prepare the team for future challenges. The Council’s journey also illustrates the value of choosing a supplier that prioritises the needs of its clients and is always seeking opportunities to collaborate and share ideas.

"We loved suggesting development ideas and then seeing this work in automatic releases. Iken Cloud’s updates are easy to understand and are manageable for all users”

"We loved suggesting development ideas and then seeing this work in automatic releases. Iken Cloud’s updates are easy to understand and are manageable for all users”

Lisa Evans

Cardiff County Council

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© 2025 Iken Buisness Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041

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© 2025 Iken Buisness Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041

Iken

Contact

Get started

© 2025 Iken Buisness Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041