Real-Time Updates
Proactive Case Management with Alerts
Stay informed with real-time, customisable notifications, helping you manage tasks and compliance while boosting case productivity.
The Challenges and Needs for Alerts
Managing your cases and matters efficiently is no small task. Manual communications like emails and instant messages often lead to missed tasks and compliance issues. Some of the key challenges you're likely facing include:
Reducing Manual Follow-ups: You shouldn't have to rely on manual emails or instant messages to keep your team informed.
Ensuring Compliance: It's vital to follow processes accurately through automated notifications within the system.
Here’s how we developed this solution
Discovery: We reviewed the functionality of our existing product. We gathered and analysed feedback from our clients.
Design: We improved upon the existing functionality. We conducted user experience testing with high-fidelity prototypes to ensure the design is intuitive.
Collaboration: We closely collaborated with clients to identify and prioritize essential features. We ranked these elements to ensure the most critical alerts are developed first.
By following this structured process, we’ve ensured that our Alerts feature is both user-friendly and effective.
How it works
The Alerts feature in Iken Cloud monitors various events and conditions within your case management system. When specific triggers are met, alerts are generated and sent to the relevant team members. Our alerts come in two main types:
Action Notifications: These prompt your team to perform specific tasks.
Informational Notifications: These keep your team informed about important events.
Alerts can be configured, allowing your superusers to tailor messages and recipient actions. You can mark these alerts as “complete” or “dismissed”, ensuring everyone is up to date on the current status.
