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Configurable Workflows

Configurable Workflows

Streamline Processes & Enhance Productivity

Streamline Processes & Enhance Productivity

Iken’s Configurable Workflows enable teams to automate routine tasks, standardise procedures, and adapt swiftly to changes, ensuring efficient case and matter management.

Iken’s Configurable Workflows enable teams to automate routine tasks, standardise procedures, and adapt swiftly to changes, ensuring efficient case and matter management.

Matter Management feature screenshot within Iken's Legal Case Management Software
Matter Management feature screenshot within Iken's Legal Case Management Software
Trusted by Local Authorities, Legal Teams & Public Sector Organisations
  • Logo of Ageas a user of Iken’s legal case management software
    Logo of Allianz  a user of Iken’s legal case management software
    Logo of Ashford Borough Council  a user of Iken’s legal case management software
    Logo of Barnsley Borough Council a user of Iken’s legal case management software
    Logo of BANES  a user of Iken’s legal case management software
    Logo of BPIF a user of Iken’s legal case management software
    Logo of Bromley London Council a user of Iken’s legal case management software
    Logo of Canal and River trust a user of Iken’s legal case management software
    Logo of Canterbury City Council a user of Iken’s legal case management software
    Logo of Cardiff City Council a user of Iken’s legal case management software
    Logo of Charwood a user of Iken’s legal case management software
    Logo of Chelsmford City COuncil a user of Iken’s legal case management software
    Logo of City of Westminster a user of Iken’s legal case management software
    Logo of Costwold district council a user of Iken’s legal case management software
    Log of Dyred powys police a user of Iken’s legal case management software
    Logo of eastlaw a user of Iken’s legal case management software
    Logo of Folkesone and hythe district council a user of Iken’s legal case management software
    Logo of forest of dean district council a user of Iken’s legal case management software
    Logo of greater manachester police a user of Iken’s legal case management software
    Logo of herefordshire council a user of Iken’s legal case management software
    Logo of hertfordshire council a user of Iken’s legal case management software
    Logo of hillingdon council a user of Iken’s legal case management software
    Logo of isle of wight council a user of Iken’s legal case management software
    Logo of lancashire constabulary a user of Iken’s legal case management software
    Logo of enfield council a user of Iken’s legal case management software
    Logo of lincolnshire county council a user of Iken’s legal case management software
    Logo of loughborough university a user of Iken’s legal case management software
    Logo of milton keynes city council a user of Iken’s legal case management software
    Logo of north lincolnshire council a user of Iken’s legal case management software
    Logo of North west leicestershire district council a user of Iken’s legal case management software
    Logo of Royal borough of greenwich a user of Iken’s legal case management software
    Logo of Reading borough council a user of Iken’s legal case management software
    Logo of Rotherham metropolitan borough council a user of Iken’s legal case management software
    Logo of Kensington and chelsea borough council a user of Iken’s legal case management software
    Logo of Rushcliffe borough council a user of Iken’s legal case management software
    Logo of south oxforhsire district council a user of Iken’s legal case management software
    Logo of Southampton city council a user of Iken’s legal case management software
    Logo of staffordshire county council a user of Iken’s legal case management software
    Logo of suffolk county council a user of Iken’s legal case management software
    Logo of surrey heath borough council a user of Iken’s legal case management software
    Logo of thurrock a user of Iken’s legal case management software
    Logo of vale of white horse district council a user of Iken’s legal case management software
    Logo of warwickshire police a user of Iken’s legal case management software
    Logo of west oxfordshire district council a user of Iken’s legal case management software
    Logo of west yorkshire combined authority a user of Iken’s legal case management software
    Logo of West Northamptonshire council a user of Iken’s legal case management software
    Logo of wiltshire council a user of Iken’s legal case management software
Trusted by Local Authorities, Legal Teams & Public Sector Organisations
  • Logo of Ageas a user of Iken’s legal case management software
    Logo of Allianz  a user of Iken’s legal case management software
    Logo of Ashford Borough Council  a user of Iken’s legal case management software
    Logo of Barnsley Borough Council a user of Iken’s legal case management software
    Logo of BANES  a user of Iken’s legal case management software
    Logo of BPIF a user of Iken’s legal case management software
    Logo of Bromley London Council a user of Iken’s legal case management software
    Logo of Canal and River trust a user of Iken’s legal case management software
    Logo of Canterbury City Council a user of Iken’s legal case management software
    Logo of Cardiff City Council a user of Iken’s legal case management software
    Logo of Charwood a user of Iken’s legal case management software
    Logo of Chelsmford City COuncil a user of Iken’s legal case management software
    Logo of City of Westminster a user of Iken’s legal case management software
    Logo of Costwold district council a user of Iken’s legal case management software
    Log of Dyred powys police a user of Iken’s legal case management software
    Logo of eastlaw a user of Iken’s legal case management software
    Logo of Folkesone and hythe district council a user of Iken’s legal case management software
    Logo of forest of dean district council a user of Iken’s legal case management software
    Logo of greater manachester police a user of Iken’s legal case management software
    Logo of herefordshire council a user of Iken’s legal case management software
    Logo of hertfordshire council a user of Iken’s legal case management software
    Logo of hillingdon council a user of Iken’s legal case management software
    Logo of isle of wight council a user of Iken’s legal case management software
    Logo of lancashire constabulary a user of Iken’s legal case management software
    Logo of enfield council a user of Iken’s legal case management software
    Logo of lincolnshire county council a user of Iken’s legal case management software
    Logo of loughborough university a user of Iken’s legal case management software
    Logo of milton keynes city council a user of Iken’s legal case management software
    Logo of north lincolnshire council a user of Iken’s legal case management software
    Logo of North west leicestershire district council a user of Iken’s legal case management software
    Logo of Royal borough of greenwich a user of Iken’s legal case management software
    Logo of Reading borough council a user of Iken’s legal case management software
    Logo of Rotherham metropolitan borough council a user of Iken’s legal case management software
    Logo of Kensington and chelsea borough council a user of Iken’s legal case management software
    Logo of Rushcliffe borough council a user of Iken’s legal case management software
    Logo of south oxforhsire district council a user of Iken’s legal case management software
    Logo of Southampton city council a user of Iken’s legal case management software
    Logo of staffordshire county council a user of Iken’s legal case management software
    Logo of suffolk county council a user of Iken’s legal case management software
    Logo of surrey heath borough council a user of Iken’s legal case management software
    Logo of thurrock a user of Iken’s legal case management software
    Logo of vale of white horse district council a user of Iken’s legal case management software
    Logo of warwickshire police a user of Iken’s legal case management software
    Logo of west oxfordshire district council a user of Iken’s legal case management software
    Logo of west yorkshire combined authority a user of Iken’s legal case management software
    Logo of West Northamptonshire council a user of Iken’s legal case management software
    Logo of wiltshire council a user of Iken’s legal case management software
Trusted by Local Authorities, Legal Teams & Public Sector Organisations
  • Logo of Ageas a user of Iken’s legal case management software
    Logo of Allianz  a user of Iken’s legal case management software
    Logo of Ashford Borough Council  a user of Iken’s legal case management software
    Logo of Barnsley Borough Council a user of Iken’s legal case management software
    Logo of BANES  a user of Iken’s legal case management software
    Logo of BPIF a user of Iken’s legal case management software
    Logo of Bromley London Council a user of Iken’s legal case management software
    Logo of Canal and River trust a user of Iken’s legal case management software
    Logo of Canterbury City Council a user of Iken’s legal case management software
    Logo of Cardiff City Council a user of Iken’s legal case management software
    Logo of Charwood a user of Iken’s legal case management software
    Logo of Chelsmford City COuncil a user of Iken’s legal case management software
    Logo of City of Westminster a user of Iken’s legal case management software
    Logo of Costwold district council a user of Iken’s legal case management software
    Log of Dyred powys police a user of Iken’s legal case management software
    Logo of eastlaw a user of Iken’s legal case management software
    Logo of Folkesone and hythe district council a user of Iken’s legal case management software
    Logo of forest of dean district council a user of Iken’s legal case management software
    Logo of greater manachester police a user of Iken’s legal case management software
    Logo of herefordshire council a user of Iken’s legal case management software
    Logo of hertfordshire council a user of Iken’s legal case management software
    Logo of hillingdon council a user of Iken’s legal case management software
    Logo of isle of wight council a user of Iken’s legal case management software
    Logo of lancashire constabulary a user of Iken’s legal case management software
    Logo of enfield council a user of Iken’s legal case management software
    Logo of lincolnshire county council a user of Iken’s legal case management software
    Logo of loughborough university a user of Iken’s legal case management software
    Logo of milton keynes city council a user of Iken’s legal case management software
    Logo of north lincolnshire council a user of Iken’s legal case management software
    Logo of North west leicestershire district council a user of Iken’s legal case management software
    Logo of Royal borough of greenwich a user of Iken’s legal case management software
    Logo of Reading borough council a user of Iken’s legal case management software
    Logo of Rotherham metropolitan borough council a user of Iken’s legal case management software
    Logo of Kensington and chelsea borough council a user of Iken’s legal case management software
    Logo of Rushcliffe borough council a user of Iken’s legal case management software
    Logo of south oxforhsire district council a user of Iken’s legal case management software
    Logo of Southampton city council a user of Iken’s legal case management software
    Logo of staffordshire county council a user of Iken’s legal case management software
    Logo of suffolk county council a user of Iken’s legal case management software
    Logo of surrey heath borough council a user of Iken’s legal case management software
    Logo of thurrock a user of Iken’s legal case management software
    Logo of vale of white horse district council a user of Iken’s legal case management software
    Logo of warwickshire police a user of Iken’s legal case management software
    Logo of west oxfordshire district council a user of Iken’s legal case management software
    Logo of west yorkshire combined authority a user of Iken’s legal case management software
    Logo of West Northamptonshire council a user of Iken’s legal case management software
    Logo of wiltshire council a user of Iken’s legal case management software

Benefits of Implementing
Configurable Workflows

Task feature icon in Iken Case Management Software for Legal and Public Sector Teams

Process Standardisation and Compliance

Establish consistent procedures across the team, reducing errors and ensuring alignment with organisational standards.

Task feature icon in Iken Case Management Software for Legal and Public Sector Teams

Process Standardisation and Compliance

Establish consistent procedures across the team, reducing errors and ensuring alignment with organisational standards.

Task feature icon in Iken Case Management Software for Legal and Public Sector Teams

Process Standardisation and Compliance

Establish consistent procedures across the team, reducing errors and ensuring alignment with organisational standards.

Case feature icon in Iken Case Management Software for Legal and Public Sector Teams

Enhanced Productivity and Collaboration

Automate repetitive tasks and assign clear responsibilities, allowing team members to focus on strategic work and work cohesively.

Case feature icon in Iken Case Management Software for Legal and Public Sector Teams

Enhanced Productivity and Collaboration

Automate repetitive tasks and assign clear responsibilities, allowing team members to focus on strategic work and work cohesively.

Case feature icon in Iken Case Management Software for Legal and Public Sector Teams

Enhanced Productivity and Collaboration

Automate repetitive tasks and assign clear responsibilities, allowing team members to focus on strategic work and work cohesively.

Workflow feature icon in Iken Case Management Software for Legal and Public Sector Teams

Self-Configurable Workflows

Tailor workflows to your organisation’s needs and adapt as they evolve. Gain actionable insights with detailed reporting to monitor progress and drive informed decisions.

Workflow feature icon in Iken Case Management Software for Legal and Public Sector Teams

Self-Configurable Workflows

Tailor workflows to your organisation’s needs and adapt as they evolve. Gain actionable insights with detailed reporting to monitor progress and drive informed decisions.

Workflow feature icon in Iken Case Management Software for Legal and Public Sector Teams

Self-Configurable Workflows

Tailor workflows to your organisation’s needs and adapt as they evolve. Gain actionable insights with detailed reporting to monitor progress and drive informed decisions.

How Can Iken’s Configurable Workflows Work for You?

Automated Folder Creation

Automatically generate standard folder structures for every case, saving time and ensuring consistent document organisation across your team.

Alerts

Automated Folder Creation

Automatically generate standard folder structures for every case, saving time and ensuring consistent document organisation across your team.

Alerts

Automated Folder Creation

Automatically generate standard folder structures for every case, saving time and ensuring consistent document organisation across your team.

Alerts

Users feature icon in Iken Case Management Software for Legal and Public Sector Teams

What Configurable Workflows Can Do for Your Team

Automate Routine Tasks and Improve Efficiency: Save time by automating actions such as populating documents with case information or assigning tasks based on workflow triggers, reducing manual effort and improving productivity.

Ensure Consistency and Simplify Onboarding: Maintain uniform processes and ensure all team members follow best practices with clear, step-by-step workflows, accelerating onboarding for new staff.

Enhance Transparency and Accountability: Provide visibility into task assignments, deadlines, and SLA timescales, ensuring accountability and clear communication across your team.

Legal professional reviewing a digital case file in a case management system
Legal professional reviewing a digital case file in a case management system

Overview of Features

Cloud feature icon in Iken Case Management Software for Legal and Public Sector Teams

User-Friendly Workflow Designer

Create and modify workflows with an intuitive drag-and-drop interface, making it easy to customise processes for team needs.

Cloud feature icon in Iken Case Management Software for Legal and Public Sector Teams

User-Friendly Workflow Designer

Create and modify workflows with an intuitive drag-and-drop interface, making it easy to customise processes for team needs.

Cloud feature icon in Iken Case Management Software for Legal and Public Sector Teams

User-Friendly Workflow Designer

Create and modify workflows with an intuitive drag-and-drop interface, making it easy to customise processes for team needs.

Document feature icon in Iken Case Management Software for Legal and Public Sector Teams

Automation Capabilities

Configure triggers for routine tasks, SLA tracking, notifications, and document generation, reducing manual work and enhancing accountability and productivity.

Document feature icon in Iken Case Management Software for Legal and Public Sector Teams

Automation Capabilities

Configure triggers for routine tasks, SLA tracking, notifications, and document generation, reducing manual work and enhancing accountability and productivity.

Document feature icon in Iken Case Management Software for Legal and Public Sector Teams

Automation Capabilities

Configure triggers for routine tasks, SLA tracking, notifications, and document generation, reducing manual work and enhancing accountability and productivity.

Folder structure feature icon in Iken Case Management Software for Legal and Public Sector Teams

Real-Time Monitoring

Track the progress of your workflows, identifying delays or issues to enable proactive management and keep cases on track.

Folder structure feature icon in Iken Case Management Software for Legal and Public Sector Teams

Real-Time Monitoring

Track the progress of your workflows, identifying delays or issues to enable proactive management and keep cases on track.

Folder structure feature icon in Iken Case Management Software for Legal and Public Sector Teams

Real-Time Monitoring

Track the progress of your workflows, identifying delays or issues to enable proactive management and keep cases on track.

Data feature icon in Iken Case Management Software for Legal and Public Sector Teams

Detailed Reporting Tools

Generate reports on workflow performance, task completion times, and resource utilisation, supporting data-driven decisions and productivity tracking.

Data feature icon in Iken Case Management Software for Legal and Public Sector Teams

Detailed Reporting Tools

Generate reports on workflow performance, task completion times, and resource utilisation, supporting data-driven decisions and productivity tracking.

Data feature icon in Iken Case Management Software for Legal and Public Sector Teams

Detailed Reporting Tools

Generate reports on workflow performance, task completion times, and resource utilisation, supporting data-driven decisions and productivity tracking.

Risk Management feature icon in Iken Case Management Software for Legal and Public Sector Teams

Integration with Case Management

Seamlessly link workflows with case and matter management systems for a cohesive operational environment, keeping all case information connected.

Risk Management feature icon in Iken Case Management Software for Legal and Public Sector Teams

Integration with Case Management

Seamlessly link workflows with case and matter management systems for a cohesive operational environment, keeping all case information connected.

Risk Management feature icon in Iken Case Management Software for Legal and Public Sector Teams

Integration with Case Management

Seamlessly link workflows with case and matter management systems for a cohesive operational environment, keeping all case information connected.

Task and calendar feature icon in Iken Case Management Software for Legal and Public Sector Teams

Customisable Alerts and Reminders

Configure tailored alerts and reminders for key case information and deadlines, ensuring critical tasks are completed on time.

Task and calendar feature icon in Iken Case Management Software for Legal and Public Sector Teams

Customisable Alerts and Reminders

Configure tailored alerts and reminders for key case information and deadlines, ensuring critical tasks are completed on time.

Task and calendar feature icon in Iken Case Management Software for Legal and Public Sector Teams

Customisable Alerts and Reminders

Configure tailored alerts and reminders for key case information and deadlines, ensuring critical tasks are completed on time.

Task management feature screenshot within Iken's Legal Case Management Software

Iken's Solution to

Task Management and Process Optimisation

Iken streamlines routine tasks by automating workflows, allowing teams to focus on higher-value activities while reducing errors and delays.

Task management feature screenshot within Iken's Legal Case Management Software

Iken's Solution to

Task Management and Process Optimisation

Iken streamlines routine tasks by automating workflows, allowing teams to focus on higher-value activities while reducing errors and delays.

Task management feature screenshot within Iken's Legal Case Management Software

Iken's Solution to

Task Management and Process Optimisation

Iken streamlines routine tasks by automating workflows, allowing teams to focus on higher-value activities while reducing errors and delays.

© 2025 Iken Buisness Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041

© 2025 Iken Buisness Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041

© 2025 Iken Buisness Ltd. First Floor, PS21, 21 Prince Street, Bristol, BS1 4PH, UK
Registered in England & Wales | Company Registration Number:- 2776536 | VAT Registration Number: GB 609526041