Lack of Visibility into Case Progress
Real-Time Case Reporting
Organisations struggle to get a clear overview of case statuses, which leads to bottlenecks and delays. Iken’s real-time case reporting provides up-to-date information on case progress.
Provides real-time updates on case progress, ensuring that team members and managers always know the status of ongoing cases.
Generates dynamic reports that allow users to quickly view key metrics such as case completion rates and task progress.
Difficulty in Measuring Team Performance
Performance Tracking and Insights
Without real-time data, it’s difficult for organisations to measure team performance and make informed adjustments to workflows. Iken’s performance tracking tools provide insights into how efficiently teams are working.
Tracks the performance of team members and departments in real time, providing insights into how resources are utilised.
Allows managers to identify bottlenecks and reallocate resources as needed to ensure tasks are completed on time.
Delays in Reporting and Data Availability
Real-Time Data Access
Manually compiling reports can lead to delays in decision-making and outdated information. Iken provides real-time access to data, ensuring that reports are always up-to-date.
Automatically generates real-time reports, eliminating the need for manual compilation and ensuring that decisions are based on the latest data.
Focus on the data that matters most to your organisation —such as Matter Type, Matter Count, or other critical metrics—ensuring your reports provide actionable insights.
